Terms of Service

These Terms of Service (the "Terms") govern your use of the Druma TMS platform (the "Service") provided by WESLEY DATA CONSULTING S.R.L., registered in Romania, Trade Register no. J29/511/2024, CUI 49645204, with registered office at 19 Mărgaritarilor Street, Bărcănești Village, Prahova County, 107055, Romania ("Druma", "we", "us").

By creating an account, accepting an invitation to an existing account, or otherwise using the Service, you agree to these Terms on behalf of your company (the "Customer"). If you do not have authority to bind your company, do not accept these Terms.

• Authorized User — any individual employee, contractor, or driver of the Customer who is given a Druma login by the Customer.
• Customer Data — all data submitted to or generated by the Service on behalf of the Customer.
• Subscription — the paid plan selected by the Customer, including the number of seats and billing interval.
• Trial — the 30-day free evaluation period offered to new Customers.
• Effective Date — the date the Customer first accepts these Terms.

Druma is a software-as-a-service Transport Management System for road freight carriers. It includes order management, planning, dispatch, driver PWA, fleet compliance, finance, analytics, and integrations with European freight, accounting, and regulatory systems.

Druma is delivered over the public internet through a web browser and a progressive web app. We do not warrant that the Service will be free of interruptions or errors, but we target 99.5% monthly availability for the paid tiers, measured against our infrastructure providers' published SLAs.

The Service is offered on a subscription basis with monthly or annual billing. Pricing is shown at druma.io/pricing and is based on the number of vehicle seats and user seats. The Customer may increase or decrease seats during the term, with prorated billing applied per Stripe's standard proration rules.

New Customers receive a 30-day Trial. A valid payment method must be provided at checkout. At the end of the Trial the Subscription begins automatically unless cancelled. If no payment method is on file at the end of the Trial, the Subscription enters a paused state and access to operational features is suspended until a payment method is added; data is retained for 30 days, after which a full purge begins.

Subscription fees are billed in EUR through Stripe. Fees are exclusive of VAT, which we collect according to your billing country and VAT status. Annual subscriptions are paid upfront. Monthly subscriptions are paid in advance for each billing cycle.

If a payment fails, we will retry per Stripe's standard dunning schedule. After 14 days of unresolved non-payment, we may suspend the Subscription; after 30 days we may terminate it. Annual subscription fees are non-refundable; refund requests for monthly fees are considered case-by-case at Druma's discretion.

The Customer and its Authorized Users will not:

• Use the Service for any unlawful activity or in violation of EU or national law;
• Reverse-engineer, decompile, or attempt to derive source code from the Service, except to the extent permitted by mandatory law;
• Resell, sublicense, or white-label the Service without a written agreement;
• Submit data containing malware, illegal content, or content that infringes a third party's rights;
• Interfere with the Service's security, availability, or rate-limiting controls;
• Use automated scraping or load-testing without our written consent;
• Use the Service to send unsolicited communications.

The Customer is responsible for:

• The accuracy of all data submitted to the Service.
• Maintaining the confidentiality of login credentials and the actions of its Authorized Users.
• Providing the privacy notice and any consent required by law to its drivers, employees, customers, and counterparties before adding their data to the Service. The Customer is the data controller for that data; Druma is the data processor (see our DPA).
• Compliance with sector-specific regulations affecting its operations — including but not limited to ANAF e-Transport, e-Factura, cabotage rules, EU driving-time rules, eCMR obligations, and tachograph data archiving. Druma provides tools to support compliance; correct use is the Customer's responsibility.
• Paying fees on time.

Druma will:

• Provide the Service materially as described in our public documentation.
• Maintain technical and organisational security measures appropriate to the data processed (see our Privacy Notice and DPA).
• Process Customer Data only as instructed and only for the purposes of delivering the Service.
• Notify the Customer of personal data breaches affecting Customer Data within 72 hours of becoming aware.
• Maintain a current list of sub-processors and notify the Customer of changes at least 30 days in advance.

Druma and its licensors retain all right, title, and interest in and to the Service, including all software, design, branding, and documentation. The Customer is granted a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of the Subscription.

The Customer retains all rights in Customer Data. By using the Service the Customer grants Druma a limited licence to host, transmit, and process Customer Data solely as required to provide the Service.

Each party will protect the other's confidential information using at least the same care it uses for its own confidential information of similar importance, and will not disclose it except to its employees, contractors, and sub-processors who have a need to know and are bound by equivalent obligations. This obligation survives termination for three years.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, or anticipated savings, arising out of or in connection with these Terms.

Druma's total aggregate liability under these Terms in any 12-month period is capped at the fees paid by the Customer to Druma in the preceding 12 months. This cap does not apply to liability for wilful misconduct, gross negligence, fraud, breach of confidentiality, or amounts the Customer owes for fees and taxes.

Compliance and regulatory outcomes are the Customer's responsibility. Druma provides tools that support compliance with eCMR, e-Transport, e-Factura, Peppol, cabotage, working-time, and accounting rules — but the Customer is responsible for ensuring its operations comply. Druma is not liable for fines, penalties, audit findings, or other regulatory consequences arising from incorrect, incomplete, or untimely data submitted by the Customer or its Authorized Users.

Each party will defend, indemnify, and hold the other harmless from third-party claims arising from (a) its breach of these Terms, (b) its infringement of a third party's intellectual property rights, or (c) its violation of applicable law. The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement, and provide reasonable cooperation.

These Terms apply for the duration of the Customer's Subscription. Either party may terminate for convenience with 30 days' written notice, effective at the end of the then-current billing cycle. Druma may terminate immediately for material breach if not cured within 14 days of written notice, or for non-payment after the grace periods described in section 5.

On termination the Customer has a 30-day window to export Customer Data via the in-app GDPR export tool. After that window, Customer Data is purged within 90 days, except for records subject to legal retention (invoices and accounting records — 10 years from issue date per Romanian Accounting Law 82/1991 Art. 25; eCMR and eFTI consignment documents — 7 years; audit log — 12 months).

We may update these Terms from time to time. For material changes we will notify Customers by email at least 30 days before the new version takes effect. Continued use after the effective date constitutes acceptance. If the Customer objects to a material change, it may terminate the Subscription on written notice without further fees, and we will refund any unused prepaid period.

These Terms are governed by the laws of Romania, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the courts of Bucharest, Romania. The English-language version of these Terms is the binding version; translations are provided for convenience only.

• Force majeure — neither party is liable for delays or failures caused by events beyond its reasonable control.
• Assignment — neither party may assign these Terms without the other's written consent, except in a merger, acquisition, or sale of substantially all assets.
• No waiver — failure to enforce a provision is not a waiver of that provision.
• Severability — if any provision is unenforceable, the remainder stays in effect.
• Entire agreement — these Terms, together with the Privacy Notice and DPA, are the entire agreement between the parties on this subject.

Questions: legal@druma.io.